ProThink Blog

IT careers, decoded for the GenAI era

Straight, no-hype guidance for freshers breaking in, experienced professionals staying relevant, and the parents & mentors guiding them — grounded in ~25 years in the industry and the book The Resilient IT Professional.

Experienced Professionals21 Jun 2026 · 3 min

IT support and L1/L2 roles are shrinking — where to go next

AI assistants now handle a growing share of first-line support, and L1/L2 roles are thinning fast. But the hard, human, judgment-heavy parts of support aren't going anywhere. Here's where a support career moves next.

support career transition

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